Sustainability
Sustainability Report 2023
During 2023, our Bank has made significant strides in integrating sustainability principles ever more deeply into the core of our business and operating model. Every day, our approach to sustainability is translated into our planning, strategy, and ability to inform and engage people, both inside and outside the Bank.
Through our Sustainability Report 2023, we have chosen to report on the sustainability issues most relevant to us, identified through an assessment of our ability to generate impacts on the environment, the economy and society. Download the Sustainability Report (available only Italian version).
Gli Highlights
Three Pillars
Cherries
Enhancement and well-being of cherries with a focus on issues of diversity and inclusion.
Cherry Core
Responsibility and customer focus;
the basis for a conscious responsible business approach.
Cherry Planet
Direct and indirect environmental impacts in favor of shared value creation for the territory and suppliers.
Cherries
We believe that recognizing and valuing the contribution of cherries is critical to building strong and positive relationships with the employees themselves and with our clients. This approach not only strengthens the sense of belonging and motivation among our team members, but also results in more attentive and personalized customer service, creating a virtuous circle that benefits the entire business community and contributes positively to professional growth.
People training and development; health, safety and welfare of resources; diversity&inclusion: these are the material themes of the Cherries pillar.
Highlights
- 315 Number of total employees
- 97% permanent
- 39 average age
- 89 hired during the year
- 4,44% turnover rate
- Drafting and approval of a diversity, equity and inclusion policy
Cherry Core
We are committed to conducting our business activities in an ethical and sustainable manner, valuing collaboration as an essential element in creating value for all stakeholders with whom we interact through our products and services.
Simplicity and transparency of information; quality in customer relationships; digitization; cybersecurity and privacy protection; entrepreneurship support and financial education; and responsible business-these are the material themes of the Cherry Core pillar.
Highlights
- 99/100 (out of 259 calls made) score of NPL service quality surveys associated with “welcome calls”
- 83% of customers who purchased digital products online out of total Cherry Bank’s customers
- 328,5 hours of cybersecurity and privacy protection training
- 100% Of the cherries to which the adopted anti-corruption policies and procedures have been communicated
Cherry Planet
We are increasingly working to protect the environment and support local communities by promoting sustainable management of our Bank.
Direct environmental impacts and climate change; responsible finance (wealth management); sustainable and green credit; social and cultural development of the local area: these are the material themes of the Cherry Planet pillar.
Highlights
- 100.000,00 € of community and territorial investment
- 97.000,00 € Donations and gifts
- 1 mln € ESG financing granted through the “ESG Circle” product
- Drafting and approval of a policy on sustainable investment management
- Progressive replacement of the company car fleet with hybrid and electric vehicles to reduce emissions generated by staff travel
