Sustainability
Sustainability Report 2022
We are committed to proactively participating in the social, climate and governance transition process. Sustainability is a prerequisite for our actions, the core element of our strategy, and part of our DNA; therefore, we have integrated into the Bank’s processes and governance all elements of environmental protection, social and good governance to create a better future for the Planet and the community.
Through our first Sustainability Report, we have voluntarily chosen to report on issues relevant to the organization and our business, as well as our ability to generate impacts on the environment, economy and society. Download the Sustainability Report (available only Italian version).
Gli Highlights
Three Pillars
Cherries
Enhancement and well-being of cherries with a focus on issues of diversity and inclusion.
Cherry Core
Responsibility and customer focus;
the basis for a conscious responsible business approach.
Cherry Planet
Direct and indirect environmental impacts in favor of shared value creation for the territory and suppliers.
Cherries
We are a Human Bank made for people. Being a Human Bank means designing and building the company’s growth on the well-being and satisfaction of its employees, the cherries. We believe that valuing our people is the first ingredient in establishing a positive relationship with customers and the environment in which we operate.
People training and empowerment; employee health, safety, and well-being; diversity and inclusion-these are the material themes of the Cherries pillar.
Highlights
- 237 Number of total employees
- 98% permanent
- 39 average age
- 96 hired during the year
- 6,33% turnover rate
Cherry Core
Through our diversified business model, we aim to operate ethically and sustainably, enabling a virtuous path of partnership and promoting collaboration with companies and entrepreneurs to create shared value for all the stakeholders we interface with through our products and services.
Simplicity and transparency of information; quality in customer relations; digitization; cybersecurity and privacy protection; family and entrepreneur support and financial inclusion; and responsible business. These are the material themes of the Cherry Core pillar.
Highlights
- 100% (out of 192 calls made) score of NPL service quality surveys associated with “welcome calls”
- 41% of customers who purchased digital products online out of total Cherry Bank’s customers
- 462.5 hours of cybersecurity and privacy protection training
Cherry Planet
We are committed to promoting the integration into our business of practices aimed at safeguarding the environment, generating social value, and fostering the sustainable management of the Bank itself in order to make our contribution to improving the future of our Planet. We work to ensure that Cherry Bank can help make a significant impact in terms of environmental and social sustainability, both in the short and long term.
Direct environmental impacts and climate change; responsible finance (wealth management; sustainable and green credit; social and cultural land development-these are the material themes of the Cherry Planet pillar.
Highlights
- 70.000,00 € of community and territorial investment
- 31.335,00 € Donations and gifts
- 1,12 bn Total value of tax credits purchased under Ecobonus Building.
- 6.558 active customers on Ecobonus business (businesses and individuals)